FAQ NG | PalmPay

Frequently Asked Questions - NG

About PalmPay

What is PalmPay?

Where is PalmPay located?

Where can I download the PalmPay app?

How do I Join Palmpay?

Opening A PalmPay Account

How do I Join Palmpay?

General information

Who should I contact to submit a comment, question or complaint?

I don’t have a smartphone – can I apply on a computer?

Why is my bank verification number (BVN) required?

I don’t know my BVN. What do I do?

Why is my bank account information required?

Can I access PalmPay from any location?

Which card types are supported?

Account information

Why is my SIM unsupported?

Can I change my legal name and other account information?

How is my PalmPay account protected?

Sending and receiving Money

PalmPay to Bank Transfer (Send Money)

PalmPay to PalmPay transfer (Mobile Number)

PalmPay to PalmPay transfer (QR Code)

Who can I send money to?

Can I make payments to friends who do not have PalmPay?

Which banks are supported?

I just received a payment request, what do I do?

My Send Money status is ‘Completed’, but my friend has not received their money yet.

Pricing and limits

What is a KYC Tier?

How much money can I send?

Card Setup

What is my card CVV?

Why does PalmPay ask for the CVV code when I do a transaction?

Why do you need my card details?

I am running into issues trying to add a bank card to my account.

Security

Can I trust PalmPay with my financial information?

I have forgotten my PalmPay PIN. How can I get it back?

What are Security Questions used for?

I am trying to verify my phone number but I haven’t received the One Time Password (OTP)

Referral Program

What is a referral link?

How can I earn bonuses?

I’ve referred a friend, but did not earn a bonus – what happened?

App store

I’m trying to download the mobile app from the Play Store, but I’m getting the following error: “This Item Isn’t Available in Your Country”. How do I fix this?

How do I get the latest version of the app?

Daily Check-in

What is the Daily Check-in?

How do I compete in the Daily Check-in?

What do I do if I miss a day?

Check in- How do I redeem a VIP ticket?

Awoof Moni

What is Awoof Moni?

How do I send Awoof Moni?

How do I receive Awoof Moni?

Who can I send my Awoof Moni to receive rewards?

What rewards do I receive for sending Awoof Moni to new and old customers?

Is there a limit to the number of Awoof Moni I can share in a week?

Why does the Awoof Moni just have 3 limits per week/ Why there must be a limit to how many Awoof Moni one can redeem in a week?

What do I do with the money I earned from Awoof money?

Why would a new referral receive N90 instead of N100 using Awoof Moni link?

What if the other party did not claim the Awoof Moni I shared with them before it expires?

What other benefits do I have for sharing Awoof Moni to my friends?

Group Buying

What is Group Buying?

How do I join a group?

How do I create a group?

Gemstone Mission

What is the gemstone mission?

How do I earn gemstones?

How do I use my gemstones?

How do I collect earned gemstones?

Palmpoints

What are PalmPoints?

How much is a PalmPoint worth?

How do I use PalmPoints?

How do I earn PalmPoints?